Apr 15, 2013 Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. When installing my Cisco VPN Client (5.0.05) software on a new laptop, I get an error 1722 Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did.
During the installation or re-installation of the VPN client failed with error. Product: Cisco Systems VPN Client 5.0.07.0290 - Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Check that windows firewall service is up and running. If not then start it. If service not exists then you most likely caught a virus which updated/removed some regedit entries on your PC. Check if HKEYLOCALMACHINE SYSTEM CurrentControlSet services BFE and HKEYLOCALMACHINE SYSTEM CurrentControlSet Services MpsSvc exists.
KB ID 0000985
Problem
Error 1722 is a pretty ‘generic' windows installer package error. When attempting to install the AnyConnect client software this happened;
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon_Install, location: C:Program FilesCiscoCisco AnyConnect Secure Mobility ClientVACon.exe, command: -install 'C:Program FilesCiscoCisco AnyConnect Secure Mobility Clientvpnva.inf' VPNVA
On closer inspection of the log file at C:Windowsinfsetupapi.dev.log yielded the following;
Class installer: failed(0xe000020b)!
Solution
This is usually caused by either a corrupt network connection entry, or too many interfaces entries in the HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNetwork registry key.
Thankfully Microsoft have identified this as a problem and have a tool for fixing it, download the ifcleanup tool. (There is an x86 and an x64 bit version in that zip file run the one appropriate for the affected system).
Open a command window (run as administrator) and run the ifcleanup executable.
2. Then retry to install the AnyConnect client.
Install Cisco Anyconnect Mobility Client
Related Articles, References, Credits, or External Links
NA
Helping one of our students trying to use our Cisco VPN with the Windwos VPN AnyConnect Client I found the installer running then failling and logging the following error in the Windows Application log.Looking around the net I found a link to expert-exchange about the problem but the solution was hidden from public view. Always frustrating.
As little later in put it together that the machine had had a virus completely remove the
No good solution at that point, I might try to work out how to reregister the firewall like it did for NetBT when a virus removed it similarly. But most likely the only thing you can do is reinstall the operating system.
Links
Apr 15, 2013 Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. When installing my Cisco VPN Client (5.0.05) software on a new laptop, I get an error 1722 Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did.
During the installation or re-installation of the VPN client failed with error. Product: Cisco Systems VPN Client 5.0.07.0290 - Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Check that windows firewall service is up and running. If not then start it. If service not exists then you most likely caught a virus which updated/removed some regedit entries on your PC. Check if HKEYLOCALMACHINE SYSTEM CurrentControlSet services BFE and HKEYLOCALMACHINE SYSTEM CurrentControlSet Services MpsSvc exists.
KB ID 0000985
Problem
Error 1722 is a pretty ‘generic' windows installer package error. When attempting to install the AnyConnect client software this happened;
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon_Install, location: C:Program FilesCiscoCisco AnyConnect Secure Mobility ClientVACon.exe, command: -install 'C:Program FilesCiscoCisco AnyConnect Secure Mobility Clientvpnva.inf' VPNVA
On closer inspection of the log file at C:Windowsinfsetupapi.dev.log yielded the following;
Class installer: failed(0xe000020b)!
Solution
This is usually caused by either a corrupt network connection entry, or too many interfaces entries in the HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNetwork registry key.
Thankfully Microsoft have identified this as a problem and have a tool for fixing it, download the ifcleanup tool. (There is an x86 and an x64 bit version in that zip file run the one appropriate for the affected system).
Open a command window (run as administrator) and run the ifcleanup executable.
2. Then retry to install the AnyConnect client.
Install Cisco Anyconnect Mobility Client
Related Articles, References, Credits, or External Links
NA
Helping one of our students trying to use our Cisco VPN with the Windwos VPN AnyConnect Client I found the installer running then failling and logging the following error in the Windows Application log.Looking around the net I found a link to expert-exchange about the problem but the solution was hidden from public view. Always frustrating.
As little later in put it together that the machine had had a virus completely remove the Windows Firewall service from the machine. Not just turned off but completely removed. Then when the Cisco AnyConnect Installer went to what I guess is register with the Windows Firewall, it fails and doesn't know how to handle it and rolls back the installation of AnyConnect VPN Client.
No good solution at that point, I might try to work out how to reregister the firewall like it did for NetBT when a virus removed it similarly. But most likely the only thing you can do is reinstall the operating system.
Links
http://list.uvm.edu/cgi-bin/wa?A2=ind1201&L=IT-DISCUSS&D=0&T=0&P=32275
Cisco Anyconnect Secure Mobility Client Windows 10
